Backlit Crafts Ecommerce Policies

1. Introduction

Welcome to Backlit Crafts ! This document outlines our privacy policy, shipping information, return policy, refund policy, and terms and conditions. By using our website, you agree to the terms outlined herein.

2. Privacy Policy

2.1 Personal Information

When you use our website, we may collect personal information, such as:

• Name
• Contact information (email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)

2.2 Non-Personal Information

We may also collect non-personal information, such as:

• IP address
• Browser type
• Operating system
• Referring website

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Personalize your shopping experience
• Provide customer support
• Send you promotional offers and updates (with your consent)

4. Shipping Policy

4.1 Processing Time

Orders are typically processed within 3-4 business days.

4.2 Shipping Methods

We offer standard shipping options.

4.3 Shipping Costs

Shipping costs are calculated during checkout and are based on the destination and chosen shipping method.

4.4 Shipping Rules

5. Replacement / Return Policy

5.1 Eligibility

Customers may request a replacement only in cases where the product is received damaged, defective, or incorrect. Such requests must be raised within 48 hours of delivery.

Note:- For any doubts prior purchase feel free to connect on our whatsapp support-+91 7879778336 

Please note that all products fall under the non-returnable category due to its fragile nature. Replacement requests will only be considered under the following conditions:
– The issue is reported within the specified time frame (48-hrs).
– A complete 360-degree unboxing video is provided as proof.
– The video clearly shows the package being opened from a sealed condition and highlights the issue (damage, defect, missing parts, or incorrect item).

For any claims related to damage, defects, missing components, or incorrect products, submission of a proper unboxing video within 48 hours of delivery is mandatory. Failure to provide the required evidence within the stipulated time may result in rejection of the claim.

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5.2 Process (Raise a Concern)

To initiate a replacement request or raise any concern, customers may contact our support team through either of the following channels:

– Email: support@backlitcrafts.com
– WhatsApp: +91 7879778336

Please include your order number, a clear description of the issue, and the complete 360-degree unboxing video as supporting evidence.

Incomplete or unclear submissions may lead to delays or rejection of the request.

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5.3 Resolution Timeline & Decision

All replacement or concern requests will be reviewed by the Backlit Crafts team. Customers can expect a response, update, or resolution within 36–48 hours of submitting the complete details.

The final decision regarding eligibility for replacement will be made after a thorough verification of the submitted evidence and product condition.

6. Refund Policy

6.1 Eligibility

Customers are required to provide full 360-Degree Proper Unboxing Video To Claim any Replacement or Refund Issue. Refunds are issued for only eligible returns and the original payment method will be credited once submitted review will be done by Team Backlit Expected Time will be upto 48hrs. Review Decision Totally Depends On Authenticity of video Provided by customer and Final Decision will be made by Team Backlit.

6.2 Processing Time

In Case Of Refunds It may take 7 business days to appear in your account.

7. Terms and Conditions

7.1 Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these terms and conditions.

7.2 User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

7.3 Prohibited Activities

You may not engage in any activities that violate applicable laws or regulations, infringe on the rights of others, or interfere with the operation of our website.

7.4 Changes to Services

We reserve the right to modify or discontinue any aspect of our services at any time.

7.5 Governing Law

These terms and conditions are governed by the laws of Bhopal Jurisdiction.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Policy

We may update our policies from time to time.

11. Contact Us

If you have any questions or concerns about our policies, please contact us at support@backlitcrafts.com.