Backlit Crafts Ecommerce Policies

1. Introduction

Welcome to Backlit Crafts ! This document outlines our privacy policy, shipping information, return policy, refund policy, and terms and conditions. By using our website, you agree to the terms outlined herein.

2. Privacy Policy

2.1 Personal Information

When you use our website, we may collect personal information, such as:

• Name
• Contact information (email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)

2.2 Non-Personal Information

We may also collect non-personal information, such as:

• IP address
• Browser type
• Operating system
• Referring website

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Personalize your shopping experience
• Provide customer support
• Send you promotional offers and updates (with your consent)

4. Shipping Policy

4.1 Processing Time

Orders are typically processed within 3-4 business days.

4.2 Shipping Methods

We offer standard shipping options.

4.3 Shipping Costs

Shipping costs are calculated during checkout and are based on the destination and chosen shipping method.

5.Replacement/Return

5.1 Eligibility

You may generate a request for replacement in case of damage product delivery within 48hrs of product delivery.

5.2 Process

To initiate a return, please contact our customer support team at support@backlitcrafts.com Include your order number and reason for the return.

5.3 Decision

Decision regarding eligible replacement will be made by team backlit after full verification of product with customer.

6. Refund Policy

6.1 Eligibility

Refunds are issued for eligible returns, and the original payment method will be credited.

6.2 Processing Time

In Case Of Refunds It may take 7 business days to appear in your account.

7. Terms and Conditions

7.1 Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these terms and conditions.

7.2 User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

7.3 Prohibited Activities

You may not engage in any activities that violate applicable laws or regulations, infringe on the rights of others, or interfere with the operation of our website.

7.4 Changes to Services

We reserve the right to modify or discontinue any aspect of our services at any time.

7.5 Governing Law

These terms and conditions are governed by the laws of Bhopal Jurisdiction.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Policy

We may update our policies from time to time.

11. Contact Us

If you have any questions or concerns about our policies, please contact us at support@backlitcrafts.com.